Returns & Refund Policy
Due to the perishable nature of our premium meat products, we cannot accept returns; however, if your order arrives damaged or incorrect, we are committed to providing a full refund or replacement. Please inspect your delivery immediately upon arrival and contact our customer service team within 24 hours of receipt.
Inspect Your Order
Upon delivery, check all vacuum seals and packaging for any signs of damage or temperature compromise.
Document Issues
Take clear photographs of the product, the packaging, and the shipping label to help us process your claim quickly.
Contact Support
Email our team at [email protected] within 24 hours including your order number and the photos taken.
Resolution
Once your claim is verified, we will issue a refund to your original payment method or arrange for a fresh replacement delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing